Microsoft Office For Mac Will Not Activate

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This article covers frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading Office apps directly from Microsoft.

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This article contains some of the most frequently asked questions about the Microsoft Office Activation Wizard.This article only pertains to Retail versions of Office 2010 suite or program. Note Activation is now required for Office 2010 Volume License suites and programs. For further information on. If you try to activate a one-time install of Office for Mac and you get the error: Key already used, you will need to select another license to use. Click Cancel and you'll return to the license selection screen. The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.

Starting in January 2019, the following Office applications are available for download from the Mac App Store: Word, Excel, PowerPoint, OneNote*, and OneDrive*.

* These apps were also available from the Mac App Store in previous years.

  1. What version of Office is available from the Mac App Store?

    The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.

  2. Is this the same as Office 2019?

    No. Office 2019 is the one-time purchase, non-subscription product (also known as perpetual). An Office 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses.

  3. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?

    If you own the older perpetual release of Office, you can download the new version of the apps from the Mac App Store, and purchase a new Office 365 subscription using the in-app purchase option. In-app purchase offers include Office 365 Home, and Office 365 Personal. Your license from the perpetual release of Office will not work with the app versions from the App Store. Click here to learn about Office 365 subscriptions and pricing.

  4. I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Do I need to do anything?

    No. It's likely that you installed Office directly from Microsoft. The Microsoft AutoUpdate app will keep your existing apps up-to-date. The apps in the Mac App Store do not provide functionality beyond what you have today.

  5. If I download Office from the Mac App Store, do I still use Microsoft AutoUpdate to get updates?

    Microsoft AutoUpdate is only used to get updates for apps that you download directly from Microsoft. If you download Office from the Mac App Store, then the App Store will provide you with future updates of Office. You may have other Microsoft apps installed on your Mac, and AutoUpdate will continue providing updates just for those apps.

  6. Can I have multiple versions and builds of Office installed on my Mac?

    No. Office 365, Office 2019, and Office 2016 use the same application and file names. To see which version of Office you have installed on your Mac, open one of the apps, and look at the License text in the About dialog.

  7. Can I get Office Insider builds from the Mac App Store?

    No. The Office apps in the Mac App Store are production releases. Insider builds must be downloaded directly from Microsoft.

  8. How do I cancel my Office 365 free trial that I purchased through the Mac App Store?

    To cancel your Office 365 free trial that you purchased through the Mac or iOS App Store, follow the instructions on this page: View, change, or cancel your subscriptions.

    This link redirects to the App Store, so please open this link on a Mac, iPad or iPhone.

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This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.
Microsoft maintains that you don't need to uninstall previous versions of Office before installing a newer release. However, if you are upgrading to Office 2016 and would like to remove Office 2011 first, see How tocompletely remove Office for Mac 2011.

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The following explains how to install and activate Office 2016 on a Mac.

Installation and activation

  1. Go to Office 2016 for Mac in IUware. (You'll need to log into IUware, even if you are already logged into CAS.)
  2. Click Get product key to see your assigned product key.
  3. On the Office setup page, enter your 25-character product key from IUware, and click Get Started.
  4. On the 'Welcome to Office Online' page:
    • If you already have a Microsoft account: At Office Online, enter your Microsoft account email address and password. Proceed to step 5.
    • If you don't have a Microsoft account: Create one, as follows:
      1. At the bottom of the page, click Sign up now and complete the required fields. UITS recommends creating an account with your primary IU email address (e.g., username@iu.edu) to ensure the least margin of error.
      2. You'll receive an email message requesting verification. Follow the instructions to finish creating the account.
        If the email message does not arrive within a few minutes, use the resend email option.
      3. Log into Office Online with your newly created Microsoft account. After selecting your country/region and language, click Continue. When prompted, enter a first and last name for the account.
  5. Verify that 'Microsoft Office Home & Business 2016 for Mac' shows on your account page.
  6. On the Microsoft page, click Install to download the installation file. Alternatively, download the installation file from IUware directly.
    The Microsoft account must show the 'Microsoft Office Home & Business 2016 for Mac' registration in step 5. If this is not completed, it will not be possible to activate the Office 2016 product after installation.

    If you downloaded the .dmg file from IUware, open the Finder, select Downloads, and then open Microsoft Office 2016 Installer.pkg. Click Continue.

  7. Once Office is installed, a new window will open. Click Get started >.
  8. You will be prompted to sign in to activate Office. Select Sign In, and then enter the email address and password for the account that you activated with the Office 2016 product key from IUware.
  9. Enter your Microsoft account email address and click Next.
  10. Choose Microsoft account.
  11. Finish the activation process by signing in with your Microsoft credentials.
  12. In the 'How would you like Office to look' interface, choose Colorful or Classic, and then click Continue >. You should then have full use of Office 2016.

Troubleshooting

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To troubleshoot installation or activation errors, see the Microsoft Guide.

And if you do not notice any 'Update Options', then you are having an installation based on MSI.d After you follow the instructions on the screen to complete. I hope that this process will help you solve the Excel 2016 problem in Windows 10, but if it still is not resolved then go to the fourth solution. Run the offline installation repair of Office Office 2013 or 2016 comes with the ability to repair Office installation offline. The repair of the installation not only solves the problem, but also corrects other problems related to the Office package. Follow the steps to repair it:  Open the Office application, and then use the repair process in the Control Panel Programs and features OK, you can open it by typing Add or Remove Programs on the Start screen or in Search.A Then, in Windows 10, open Control Panel search for Programs and Features or Add or Remove Programs.In the next window select the Repair option: The Repair option in the Office installation starts to be repaired. Why is my microsoft office mac suddenly not working on windows 7.